FAQs
-How long would it take to receive my order?
Upon confirmation of payment your item will be processed for shipment within 1 business days. A tracking code will be issued to the email you registered with. Average North American shipping time is 7-21 business days. Please note that shipping upgrades are available — cost and shipping time will be quoted after you contact with us by email.
-When can I receive an email response?
Your email and inquiry is important to us. We aim to respond to all email inquiries within 1 business day. Our mailbox is monitored between 9am - 5pm EST, and our customer service department is closed on weekends and holidays.
-How to cancel an order?
Please email us at contact@daiwes.com with the subject “Order Cancellation”. We will try our best efforts to make this attempt. Unfortunately orders that have already been fulfilled and shipped cannot be cancelled. For more information please review our returns and exchanges policy on our website.
-Is it possible to collaborate with us?
For collaborations and media or PR inquiries please use us by email. contact@daiwes.com.
-Where can I buy in bulk?
to order large quantities please contact with us on sales@daiwes.com
Upon confirmation of payment your item will be processed for shipment within 1 business days. A tracking code will be issued to the email you registered with. Average North American shipping time is 7-21 business days. Please note that shipping upgrades are available — cost and shipping time will be quoted after you contact with us by email.
-When can I receive an email response?
Your email and inquiry is important to us. We aim to respond to all email inquiries within 1 business day. Our mailbox is monitored between 9am - 5pm EST, and our customer service department is closed on weekends and holidays.
-How to cancel an order?
Please email us at contact@daiwes.com with the subject “Order Cancellation”. We will try our best efforts to make this attempt. Unfortunately orders that have already been fulfilled and shipped cannot be cancelled. For more information please review our returns and exchanges policy on our website.
-Is it possible to collaborate with us?
For collaborations and media or PR inquiries please use us by email. contact@daiwes.com.
-Where can I buy in bulk?
to order large quantities please contact with us on sales@daiwes.com